| At Commercial
we place an unusually strong focus on the quality of
the working experience. Our training is intense and
thorough but it is also fun and memorable and, as a
result, we can boast a retention rate that far exceeds
most companies of any market background. Out of a workforce
of 150 people, 87 were with us 5-years ago, and 7 out
of 10 people remain that were with us when we started
the company nearly 20-years ago.
With an annualised turnover of over
£25 million, we are the largest, independently
owned, office services company in the UK. Since our
incorporation in the early nineties we have maintained
an average growth ratio of 30%, delivering profits in
every year. That includes periods where we have made
considerable strategic investments in both our infrastructure
and customer-facing service delivery systems.
Key to everything we do and believe
is our consultancy-led approach to the provision of
services. We don’t charge a fee for this because
that’s the value added that we believe ought to
go with a long-term relationship. A relationship built
on trust, knowledge and the spirit of partnership.
“Commercial continues
to deliver us an excellent product, service and value
offering against fierce competition and remains one
of our most diligent and trusted suppliers.”
Director of Procurement, BSkyB
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It is a truism that people invariably
do business with people they like. There are various
elements to this, chemistry being one, market knowledge
another, humour, passion, empathy and sense of fun too.
The desire to please, perhaps even the candour, courage
and honesty to say what one ought to say, with the client’s
interest at all times foremost.
These qualities have been core to the personality of
our business and they rub off onto our clients. Passion,
humour, energy, fun, spirited, self-respect, enthusiastic,
honest, brave, these are words that aptly describe Commercial
People.
A happy driver who delivers a consignment of stationery
with a genuine smile, or an engineer who knows you by
name, surely speaks volumes about the way he or she
is treated and our approach to life.
“Commercial stood right behind me when
I needed it most, when my son was diagnosed with cerebral
palsy. I have never experienced such a compassionate
and motivating place to work as this…”
Adrian Fry, Account Manager, Office Supplies Division
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