All machines are serviced on a preventative
maintenance program whereby parts are always replaced according
to a strict schedule, thus obviating breakdowns due to worn
parts and out of adjustment units and improving productivity.
Service call logging on the Internet allows customers to create
new requests direct from our website. These are fed automatically
into our service system and the customer is provided with
a call reference number.
Each of our engineers carries A PDA device linked to our centralised
computer systems, ensuring they have access to all critical
information and can plan his activity intelligently.
Automated meter reading requests via email or the web to cut
down on time and administration both on our part and that
of our customers.
Invoices are now able to be sent out via email, ensuring that
the customer receives them in a timely fashion whilst reducing
the impact on the environment.
Our Network Operating Centre (NOC) is staffed by IT trained
engineers who can connect securely to a client PC remotely
to quickly diagnose printer related problems.
